Casino / Live
At ll00, how we collect and use your personal data is set out here clearly — your account details, transaction records, and how you interact with the lobby are all covered. This policy applies to every account holder and anyone accessing ll00 where local law and eligible regions permit.
When you open an account with ll00, we collect the information you provide during registration — name, contact details, and the payment method you choose to use, whether that is Boost, GrabPay, or Bank Transfer. We also gather data generated by your use of the lobby: session logs, game activity records, and wallet transaction histories. This data lets us keep your account running correctly, process deposits and withdrawals through your chosen payment rail, and respond when you contact support. We do not sell your personal data to third parties. Where we share data with payment processors or platform infrastructure providers, we do so only to the extent required to complete a transaction or maintain account security. Data collected is stored and retained for as long as your account remains active, and for a further period required under applicable law. You can request a summary of the data held against your account by writing to our support team. Our handling of cookies and device identifiers is covered in the Trust section further down this page. Access to this service, and our ability to hold or process certain data types, depends on local law and is available only in eligible regions.
Boost payment activity tied to your account is logged as a transaction record. We keep this to verify deposits, process withdrawals correctly, and respond to any account query you raise with support.
GrabPay transactions are recorded in your wallet history and held for account verification and dispute resolution. The record shows amount and timestamp; it does not store your GrabPay credentials.
Where you use Bank Transfer, we retain the reference details needed to match your payment to your account. This data is used only for reconciliation and is not shared beyond what the payment process requires.
Session and game activity logs help us detect unusual access and keep your account secure. These logs are not used for marketing profiling and are held only for the period set by our data retention schedule.
This policy covers what ll00 controls directly: your registered account, the data you submit through it, and the transactions you carry out through payment rails we have configured. It does not extend to third-party services you reach from our platform, nor does it govern how payment providers such as Boost, GrabPay, or Bank Transfer handle data on their own systems — those are subject to each provider's own policy. The scope below sets out each area plainly so you know exactly what this document covers and what falls outside it.
Covers all data collected at registration and during login, including credentials, device identifiers, and session tokens. We control and are responsible for this data.
Covers the transaction records we hold on our side for Boost, GrabPay, and Bank Transfer activity. Does not cover how those payment providers store or process data on their own platforms.
Covers behavioural data generated when you browse the lobby, open game categories, or use support chat. This data stays within ll00 systems and is used only for service improvement and security.
Does not cover linked sites, external payment interfaces, or game content served by studio providers. Once you leave ll00's own pages or interface, their respective policies apply.
You have practical choices over how your data is used and stored. To review the personal data tied to your account, log in and go to the Account section — the details we hold are shown there. If something is incorrect, you can edit it directly through the account settings fields shown on that page, or write to us and we will correct it within the period set out in our response schedule. To raise a question about data handling, use the support contact paths listed on this page. If you want to request deletion of your account and associated data, submit that request in writing via the support channel and we will confirm the steps and timelines that apply under the law for your region. Availability of certain rights depends on local law and your eligible region.
Log in and open the Account section to see the personal data we hold. The fields shown there reflect what is currently stored against your profile.
Update your name, contact details, or preferred payment method directly through the account settings page. For fields you cannot edit yourself, contact support with the correction needed.
Write to our support team with any question about how your data is being used. Include your registered account email so we can locate and respond to your record.
Submit a written deletion request through support. We will confirm what data can be removed, what must be retained under applicable law, and the timeline that applies for your region.
Questions about data handling, account records, or correction requests go to our support team. Use the contact path that works for you — email, live chat, or the in-account help tool. When contacting us about a privacy matter, include your registered email address so we can pull up the correct record and respond specifically to your account.
Send data or privacy queries to our support email address listed in the Contact section of your account. Include your registered email and the specific record or action you are asking about.
Open the chat tool in the lobby to raise an account or data question with a support agent in real time. Live chat is available from the Help section after you log in.
The Help option inside your account dashboard links directly to our support queue. Use this for correction requests or to check the status of a deletion request you have already submitted.
We apply access controls to limit who inside ll00 can view personal data — account records are accessible only to staff with a direct operational reason to handle them. Cookies and device identifiers are used to keep your session active and to detect unusual login patterns; you can manage cookie preferences through your browser settings. Data is retained for as long as your account is active and for any further period required under the law of your eligible region. If you want to know the specific retention period for a data type, ask via the support channel and we will confirm it in writing. For changes to this policy, we publish the updated version on this page; the revision date at the foot of the page shows when it was last updated.
We use cookies to keep your session running and identify your device for security checks. Cookie preferences can be managed in your browser. We do not use cookies to build marketing profiles or sell your browsing behaviour.
Access to account data within ll00 is role-restricted. Login activity is monitored for unusual patterns. If we detect access that looks inconsistent with your normal behaviour, we may flag or temporarily restrict the account while we verify it.
We hold personal data for as long as your account is open, plus any retention period required by applicable law for your region. After that, data is deleted or anonymised in line with our internal retention schedule.
When this policy changes, the updated version is published on this page with a revised date. Continued use of the account after an update means you have seen the new version. For material changes, we aim to give advance notice through your registered contact details.
These are the questions we get most often about how your data is handled at ll00. If something is not covered here, reach out via the support contact paths listed on this page.
We collect the information you enter during registration — name, contact details, and payment preference. Once your account is active, we also log session activity and transaction records for Boost, GrabPay, or Bank Transfer depending on which you use. You can see a summary of what we hold in the Account section after login.
We share data only where it is required to process a transaction or maintain account security — for example, passing payment reference details to your chosen payment processor. We do not sell your personal data or share it with advertisers. Third-party providers we work with are bound by confidentiality obligations.
Log in and go to Account Settings — most fields can be updated directly from there. For fields that are not editable in the interface, write to our support team with the correction you need and we will update it. Include your registered email address so we can locate the right record quickly.
Yes. Submit a written deletion request through the support channel. We will confirm which data can be removed immediately and which must be retained for a period under applicable law. The timeline depends on your eligible region and the type of data involved.
We use cookies to keep your session active and to flag unusual login patterns for security purposes. They are not used to build advertising profiles. You can manage or block cookies through your browser settings, though doing so may affect how parts of the account interface function.
Reach us through live chat in the lobby, via the in-account Help tool, or by email to the address in your Account section. For a privacy-specific query, include your registered email and describe the data type or action you are asking about so we can give you a specific answer.