This page covers every money movement on your ll00 account: how to put funds in, how to pull them out, and what verification your account needs before either direction works smoothly. For deposits, you will find Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer sitting in the cashier section once you log in — each one routes through the local payment rail it was designed for, so the money travels the way you already use it. Withdrawals follow the reverse path: pick the method that matches your deposit wallet, enter the amount, and confirm through the verification step your account shows you. Before your first withdrawal, the account verification section below walks you through what documents to prepare and where in your account the upload field lives.
Adding funds to your ll00 account starts at the cashier section — tap the deposit icon after you log in and you will land on the method selection screen. Touch 'n Go eWallet and GrabPay sit in the e-wallet row; DuitNow and FPX cover online banking transfers straight from your local bank. Bank Transfer is also available for those who prefer to move money directly. Each method shows the minimum amount accepted for that route, so check the field on screen before confirming. Once you submit, the transaction reference appears in your account history immediately — keep it handy if you need to match it against your wallet record later. Funds reflect in your ll00 balance according to the processing window shown at the cashier step for the method you chose. Availability depends on local law and eligible regions; check the cashier screen for the methods active on your account.
Log in and open the cashier
After logging in, tap the cashier or wallet icon in the top navigation. The deposit tab opens by default.
Choose your local method
Select Touch 'n Go eWallet, DuitNow, FPX, GrabPay or Bank Transfer from the method row. Only methods available on your account appear here.
Enter the amount and confirm
Key in the deposit amount — the screen shows the minimum accepted for that method. Review the summary, then tap confirm to proceed.
Amount lands in your balance
Once the payment clears through the method you selected, the amount is added straight to your ll00 wallet balance and reflected in your account history.
MOVE FUNDS OUT
Withdraw from Your ll00 Balance
When you are ready to move funds out, head to the cashier and open the withdrawal tab. The payout method list shows the options linked to your account — for a smooth process, pick the same method you used to deposit where possible, since your account wallet and the receiving e-wallet need to match for verification purposes. DuitNow and FPX withdrawals route back to the bank account registered under your name; Touch 'n Go eWallet payouts land in the linked wallet. Enter the amount you want to withdraw — the screen shows any minimum or maximum for that route — then complete the identity confirmation step your account prompts you through.
Open the withdrawal tab
Log in and go to the cashier section. Switch to the withdrawal tab — it sits beside the deposit tab in the same screen.
Pick your payout method
Choose DuitNow, FPX, Touch 'n Go eWallet or Bank Transfer. Match it to the method used for your deposit where your account allows it.
Enter amount and verify identity
Type the amount, review the limit shown on screen, then complete the verification prompt — this may be a one-time password or account confirmation step as shown.
Track the status in account history
Your withdrawal request appears in account history with a status label. Keep the reference number shown there if you need to follow up with support.
ACCOUNT IDENTITY CHECK
Verify Your ll00 Account
Account verification is the step that connects your ll00 wallet to your real identity, which protects your balance from unauthorised access and keeps the withdrawal path open. The verification section lives under account settings — look for the identity or document tab after you log in. You will be asked to upload a copy of your MyKad or passport, and in some cases a selfie for liveness confirmation. The documents you submit are used only to confirm that the account belongs to you; once verified, the status updates in your account and the full withdrawal limit becomes available. Starting this early — before your first withdrawal request — means there is no wait when you actually need the funds. All document handling follows the data practices described in the ll00 privacy section.
Go to account settings
Log in and open your profile or account settings. Find the identity verification or document upload tab.
Upload your MyKad or passport
Take a clear photo of the front and back of your MyKad, or the photo page of your passport. Upload both images through the fields shown.
Complete liveness check if prompted
Some accounts require a short selfie step to confirm you are the document holder. Follow the on-screen prompt — it takes under a minute.
Verification status updates
Once your documents are reviewed, your account status changes to verified. You will see this reflected in your account dashboard and the full withdrawal path opens.
LOCAL PAYMENT METHODS
Payment Methods on ll00
Your ll00 account supports the local payment rails Malaysians already use every day. Each method below is available at the cashier for eligible accounts in supported regions — check the cashier screen for the live list on your account.
Touch 'n Go eWallet
Deposit and withdraw using your eWallet — tap the e-wallet row in the cashier to link and confirm
DuitNow
Transfer directly via DuitNow from your local bank. Fast local routing, no third-party intermediary.
FPX
Online banking transfer via FPX — select your bank from the FPX list at the cashier screen.
GrabPay
GrabPay is available in the e-wallet row for eligible accounts. Check your cashier screen for current availability.
Bank Transfer
Direct bank transfer for accounts where other methods are not preferred. Processing follows the window shown at the cashier.
MATCH YOUR TRANSACTIONS
Match Your Wallet Record to Your ll00 Account
Every transaction on your ll00 account generates a reference you can use to match it against your e-wallet or bank statement. Open your account history tab to see the full list — each entry shows the method, amount, date and a reference code that corresponds to the one in your wallet app. If the amounts or dates do not line up, that reference is the detail support needs to investigate.
Reference number
Every deposit and withdrawal on ll00 generates a unique reference code. Copy it from your account history and compare it to the transaction ID in your eWallet, DuitNow or bank app to confirm they match
Status labels
Each transaction in your account history carries a status: pending, processing, completed or failed. A completed status means the funds have moved; pending means the payment rail is still processing it on the method's own timeline.
Account history tab
The history tab under your ll00 account wallet shows every transaction in reverse chronological order. Filter by date or method to narrow down a specific deposit or withdrawal you are checking.
Evidence to keep
Screenshot or note the reference code and timestamp from both your ll00 account history and your e-wallet or bank statement for any transaction you may need to query. Support uses the reference code to locate the exact payment record.
ACCOUNT SAFEGUARDS
How ll00 Protects Your Account and Transactions
Your ll00 account and the money inside it are protected through several layers that work together — domain security, identity confirmation, wallet ownership checks and a direct support path for anything that falls outside the normal flow.
Domain and connection security
Always access ll00 through the official ll00 domain. The connection is encrypted end-to-end, so your account credentials and payment details travel securely between your device and our platform. If the address bar shows a different domain, do not log in — contact support immediately to confirm the correct address.
Identity verification layer
The account verification step ties your ll00 wallet to a confirmed identity. This means a withdrawal can only be processed to a payment method registered under the same name, which blocks unauthorised transfers even if account credentials are ever compromised. Keep your verification documents current in the account settings tab.
Wallet ownership matching
Payouts are only sent to the wallet or bank account that matches the name on your verified ll00 account. If you change your primary payment method, the ownership check runs again before the new method becomes active for withdrawals. This protects your balance from being redirected.
Support channel for transaction issues
For any deposit that has not reflected or a withdrawal sitting on pending longer than the window shown at the cashier, contact ll00 support through the live chat button available after login. Have your transaction reference number ready — that is the fastest way for the team to locate and resolve the specific payment record.
COMMON BANKING QUESTIONS
ll00 Banking — Frequently Asked Questions
Quick answers to the questions that come up most often about deposits, withdrawals and account verification on ll00.
Which local payment methods can I use to deposit on ll00?
Touch 'n Go eWallet, DuitNow, FPX, GrabPay and Bank Transfer are available at the cashier for eligible accounts. The cashier screen shows the active methods on your account at the time of deposit. Availability depends on your region and local law.
How do I check if my deposit has gone through?
Open your account history tab after completing the payment. Each deposit shows a status label — completed means the funds are in your ll00 wallet balance. The reference number in that entry matches the one in your e-wallet or bank app for cross-checking.
Can I withdraw using a different method from my deposit?
Where possible, match your withdrawal method to the one you deposited with, as our system checks wallet ownership against your verified name. The cashier shows which methods are active for withdrawals on your account. If a different method is needed, contact support to check eligibility.
What do I need to complete account verification?
A clear photo of your MyKad front and back, or your passport photo page, is the standard requirement. Some accounts also prompt a short selfie liveness check. Upload these in the identity tab under account settings — verification status updates once documents are reviewed.
What should I do if my withdrawal is still pending?
Check the status label in your account history first. If it has been pending beyond the window shown at the cashier for the method you selected, contact live chat support with your transaction reference number. The team can look up the payment record and advise on next steps.
Is there a minimum amount for deposits or withdrawals?
Each payment method has its own minimum shown on the cashier screen when you select it. We do not publish a single fixed minimum here because it may differ by method and account type. Check the amount field in the cashier for the exact figure before confirming.
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