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These legal terms set out the rules that apply when you access ll00 and use your account — covering what we do with your data, how your account is managed, and what applies under local law in Malaysia. Availability depends on your region and whether local law permits access.
When you create an account with ll00, you enter into a direct relationship with us. These terms govern that relationship. We have written them to be clear rather than lengthy — so you understand what is expected on both sides without needing to decode legal jargon. Access to ll00 depends on the laws applicable to your location at the time of use. It is your responsibility to confirm whether access is permitted where you are. We do not make representations about legality in any specific jurisdiction beyond stating that the platform is intended for eligible regions where local law permits use. Your account wallet — used for Boost transfers, GrabPay deposits and Bank Transfer transactions — is governed by the same terms. Each transaction creates a record tied to your account. We retain those records as described in the data retention section of this policy. If you connect a payment method such as DuitNow or FPX, those payment providers operate under their own terms, which are separate from ours. We are not responsible for third-party provider terms, but we do take responsibility for how we pass and receive data on our side of those connections. Where a conflict arises between a translated or summarised version of these terms and the original text, the original takes precedence.
Transactions via Boost are recorded in your account wallet and governed by our terms on the ll00 side of the connection.
GrabPay deposits appear in your wallet history. GrabPay's own terms govern their side; our terms govern ours.
Bank Transfer records are retained in your transaction history and available for your review after login.
DuitNow payments are processed under the DuitNow provider's terms. Your account reflects the outcome once confirmed.
FPX online banking routes through your bank. We receive the confirmed result and record it in your wallet accordingly.
Not every part of your experience with ll00 falls under one single document. Understanding what this policy covers — and what sits outside it — helps you know where to look when a question comes up. Account access and your transaction records are fully inside this policy. Third-party payment providers and game studios operate under their own frameworks, which we cannot govern. The table below clarifies the boundaries.
Your login, session activity, account details and wallet balance all fall within this policy. We govern how this data is held, accessed and, where requested, corrected or removed.
Deposit and withdrawal records linked to your account — including Boost, GrabPay and Bank Transfer — are within scope. How funds move on the provider's side is governed by that provider's own terms.
The game catalogue, category pages and any published terms or notices on ll00 fall within our legal framework. We own the responsibility for what we publish here.
Game studios such as Microgaming, Spadegaming and CQ9 supply game content under their own licences and terms. We make their titles available in the lobby but do not govern their internal policies.
Holding an account with ll00 comes with concrete actions you can take at any time. You can review your transaction records after login — every deposit and withdrawal linked to your account is visible in your wallet history, including payments made via Boost, GrabPay and Bank Transfer. If any account detail is incorrect — such as a registered email address or contact number — you can raise a correction request directly through our support channel. We will verify your identity before making any change to protect the account from unauthorised updates. If you have a question about how your data is being used, or you want to understand what we hold, you can raise that through the same support path. We handle those requests within the timelines set out in our data handling section. Requesting account closure is also an option — the steps for that are shown in your account settings after login.
All transaction records — deposits, withdrawals, wallet adjustments — are available in your account after login. No request is needed; the history is visible directly in your wallet tab.
If a detail on your account is wrong, contact our support team with your request. We verify your identity first, then action the correction on our side.
You can ask what personal data we hold and how we use it. Submit your question through our support channel and we will respond according to the timelines in our data policy.
The steps to close your account are shown in your account settings after login. Once initiated, we confirm the request and handle any remaining wallet balance per the terms in effect at that time.
If you have a question about any part of these legal terms — your account obligations, how we handle your data or what applies in your region — our support team is the right place to start. All three routes below go to the same team, so use whichever fits your situation.
Open the chat icon in the bottom corner of any page after login. This is the quickest route for account-specific legal questions that need a reply in the same session.
Send your query to our support email address listed in the contact section of your account settings. Suitable for data requests or formal questions that need a written reply.
For self-service changes — updating contact details, reviewing your transaction history or initiating account closure — the instructions are inside your account dashboard after login.
We handle the legal and data side of ll00 with the same care we put into the rest of the platform. Here is what that looks like in practice across four areas you can verify from your own account.
We collect only what is needed to run your account — registration details, transaction records and session activity. We do not sell your data to third parties. The data we hold is described in our privacy section, accessible from your account settings.
We use cookies to keep your session active and to understand how pages are used. You can review and adjust cookie preferences through the consent notice shown on your first visit or in your browser settings at any time.
Your account is protected by password authentication and session controls. We recommend keeping your login details private. If you suspect unauthorised access, contact support immediately using the live chat or email route shown in your settings.
We retain account and transaction data for the period required under the terms in effect when you registered. If you want to know your retention period, or request deletion where applicable, raise it with our support team in writing.
These are the questions we get most often about how our legal terms apply to your account, your data and your rights as an ll00 account holder in Malaysia.
Access to ll00 depends on whether local law in your region permits it. If you are in an eligible region, these terms apply in full once you create an account. It is your responsibility to confirm that access is permitted under the laws applicable to your location.
We hold the details you provided at registration, your transaction history and session activity linked to your account. You can ask for a summary of what we hold by contacting our support team in writing. We respond within the timelines set out in our data policy.
Yes. If a detail such as your email address or contact number needs to be changed, reach out to our support team through live chat or email. We verify your identity before making any change, which protects your account from unauthorised updates.
Transactions you make via Boost or GrabPay are recorded in your ll00 wallet and governed by our terms on our side of the connection. The payment providers operate under their own separate terms for the portion of the transaction they handle.
Game studios supply content to our lobby under their own licences and policies, which are separate from ours. Our legal terms govern your account, your data and transactions within ll00. Studio-level terms apply to the game content itself on their side.
The steps to close your account are available in your account settings after login. Once you initiate the process, we confirm the request and handle any wallet balance in accordance with the terms in effect at that time. Contact support if you need assistance through the process.
If you have a concern about a specific clause, reach out to our support team in writing and describe which part you are questioning. We review legal queries and respond with the relevant section of our policy. Continued use of the account after notification of updated terms constitutes acceptance.